Buyers pay BSO, in stages set by the payment term they chose (Pay by card shows their side). BSO then pays you by bank transfer, to the bank details on your supplier profile. Earnings, in the left menu, is the record of those payouts: one row per payment stage of each order, with its status, the net amount and BSO's payment reference once paid.
Before you start
- An order a buyer has paid a stage of (see When your quote is accepted).
Open Earnings
Click Earnings in the left menu, or go to bsoservices.ai/earnings: What BSO pays you for your paid orders. Amounts shown are what BSO pays you (net). Four cards sum up your payouts: Due (everything not yet paid, pending and ready), Ready to pay (payable now, waiting for BSO's transfer), Paid, and On hold.
Read the table
Each row is one payment stage: the Enquiry / order references (the order opens its page), the Stage (Advance, On readiness, Within days, On delivery, Paid upfront, Offline payment, Logistics payment, or Payment for any other kind), the Status, the Amount (net), Payable from, Paid on and the Payment reference BSO gave the transfer.
Statuses: Pending, the buyer has paid the stage but it is not payable to you yet; Ready to pay, it is payable and waits for BSO's transfer; Paid, with the date and reference; On hold, BSO is holding it (the reason is shown under the status). The tabs along the top show All, Ready to pay, Pending, On hold or Paid.
A payout on hold while a return is open
When a buyer opens a return on an order, every payout of that order that is not yet paid moves to On hold with the note On hold while a return is open; the note links to the return. The hold is released when the return closes, and a refund you accept comes off those payouts first. See Returns on your orders.
Paid payouts
The Paid tab lists what BSO has transferred, with Paid on and the Payment reference to match against your bank statement. You are also told in the bell and by email when a payout is paid.
Good to know
- When a stage becomes payable: an advance or readiness stage as soon as the buyer has paid it; the other stages (within days, on delivery, paid upfront) once the delivery is confirmed.
- Amounts are always net: BSO's fee is already taken off, and the page never shows the buyer's total or the fee itself. On an order placed through BSO the amount is your own quoted price.
- Payouts go to the bank details on your supplier profile; keep them current (see Become a supplier). BSO pays by bank transfer, not through the card network.
- Questions about a payout? Email support@bsoservices.ai, Monday to Friday 07:00 to 17:00 UK time, with the enquiry or order reference.
Related guides
Still stuck? We are here.
Open BSO AI Chat inside the platform, or email the support team. Monday to Friday, 07:00 to 17:00 UK time.