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Plain-English guides with screenshots for everything you can do on BSO, from your first account to signed-for delivery.
- 58 guides
- Guides in English
Getting started
Create your account, sign in, pick a language and add the roles you need.
- 1
Create your account
Sign up free with your work email or mobile number.
- 2
Sign in, log out and reset your password
Sign in, log out, and set a new password if you forget it.
- 3
Find your way around your dashboard
The menu, the top bar, the bell, the tour and the phone.
- 4
Add a role to your account
Become a supplier, logistics provider or recruiter too.
Buyers
Submit an enquiry, compare quotes, pay in stages, track delivery and request a return.
- 1
Indirect or direct: the two ways to buy
Which buying mode to pick, and how to switch.
- 2
Submit an enquiry
Tell suppliers what you need, one item per row.
- 3
Submit an enquiry with BSO AI
Describe what you need; BSO AI fills in the items.
- 4
Your enquiries
The list, the statuses, the closing date, deleting.
- 5
Compare quotes
Quotes, scores, the BSO recommendation, award by item.
- 6
Accept a quote
Payment term, delivery choice, who moves the goods.
- 7
Accept the final quote (indirect buyers)
BSO's one final quote, its note, and accepting it.
- 8
Pay a stage by card
Pay now, the secure card box, your order is created.
- 9
Pay a stage by bank transfer
Bank details, your reference and receipt, Under review.
- 10
Track your order
The order page, Shipment ready and the shipping quotes.
- 11
Delivery code and rating
Your delivery code, then rating the logistics provider.
- 12
Request a return
Items, reason, photos, the answer, the refund.
- 13
Saved addresses
Add, edit and pick delivery addresses.
- 14
Payments and receipts
Every payment, its status, and the receipt.
Suppliers
Register as a supplier, list products, answer enquiries with quotes and get paid.
- 1
Become a supplier
Add the supplier role, set up your profile, pick a plan.
- 2
Find enquiries to quote
The Open enquiries board, My categories, Write quote.
- 3
Write a quote
Items and prices, charges, terms, pickup address, submit.
- 4
Your quotes
My quotes: statuses, Expired, the quote page.
- 5
When your quote is accepted
The order, Mark ready for collection, who delivers.
- 6
Add a product
The Add product form, Fill with BSO AI, approval.
- 7
Manage your products
My products: status, stock, edit, public page.
- 8
Earnings and payouts
What BSO pays you, when, and why a payout waits.
- 9
Returns on your orders
Review, Accept or Reject, items back, your payouts.
- 10
Your profile and BSO score
My profile, the score out of 100, Edit profile.
Logistics providers
Quote shipments that are ready to move, arrange pickup and confirm delivery.
- 1
Become a logistics provider
Add the logistics role, set up your profile, pick a plan.
- 2
Find shipments to quote
The Shipment-ready board and the public Logistics board.
- 3
Quote a shipment
One shipping charge and a note, then Submit quote.
- 4
Your logistics quotes
The list, the statuses and the quote page.
- 5
Pickup, document and delivery
Pickup code, shipping document, delivery code.
- 6
Logistics earnings
Your payouts: Pending, Ready to pay, Paid and On hold.
Recruiters
Post a job, find talent, manage applicants and hire.
- 1
Become a recruiter
Add the recruiter role and set up your company profile.
- 2
Post a job
The seven-step job form, with BSO AI to write it.
- 3
Manage your jobs
Edit, close and reopen your posts from Posted jobs.
- 4
Review applicants
Shortlist, scores, Accept, Reject, Suggest candidates.
- 5
Find a resource
Search job seekers by skill and save the good ones.
- 6
Hired resources and ratings
Your hires in one list, with a rating for each.
Job seekers
Build your profile, search jobs, apply and track your applications.
Plans and billing
Compare plans, switch, add seats, find invoices and cancel.
- 1
Compare plans
Free roles, paid roles, monthly or yearly, All-in-One.
- 2
Buy a plan
Choose plan, complete the profile, pay by card.
- 3
Your plan: renewals, cancelling and buying mode
See your current plan, cancel it or move to another.
- 4
Saved cards and invoices
Your cards, your plan invoices, every payment you made.
BSO AI and Live talk
Use BSO AI Chat, approve the changes it proposes, and talk instead of typing.
- 1
Ask BSO AI about your enquiries, quotes and orders
Open BSO AI Chat and ask in plain language.
- 2
Let BSO AI act for you, with your approval
Preview every change and approve it with one click.
- 3
BSO AI Insights: suggestions and alerts
Suggestions about your enquiries, orders and jobs.
- 4
Live talk: speak with BSO AI
Talk to BSO AI out loud, in the chat or the support bubble.
Account and settings
Your profile, password, team, notifications and how to delete your account.
- 1
Edit your profile and company details
Change your name, phone, photo and company details.
- 2
Change your password
Set a new password from the Password tab.
- 3
Switch between roles
Change the role you are working in, in one click.
- 4
Invite your team
Invite colleagues and set what each one can do.
- 5
Language and notifications
Switch language; read and clear your notifications.
- 6
Policies, and how to delete your account
Read the policies; ask for your account to be deleted.
Still stuck? We are here.
Open BSO AI Chat inside the platform, or email the support team. Monday to Friday, 07:00 to 17:00 UK time.